First, my loyal followers (and I use the plural loosely) — sorry I missed last week’s Thursday post. It was one of those “It’s Thursday, really? I thought it was Wednesday all day” sorta days.
Second — I’d like to apologize for today’s post ahead of time — which may seem (even by my standards) tiny and nitpicky but it’s something that’s been on my mind for quite some time.
When did the “flip” happen?
When did people on the phone become our first priority? You know, as opposed to, say, the PEOPLE STANDING RIGHT IN FRONT OF YOU. Read the rest of this entry »

Posted by David 









